SEASIDE — Kristyn Brown knows her way around carpet, vinyl and wood flooring and has the papers to prove it.
Her employer, Randall Lee’s Flooring America, sent her to Phoenix, Ariz., for a week of classes. The classes were designed to help customers get the right products, she said.
“Basically how to get as much information from them without overloading them,” she said. “We want to be able to help them but not make it [unpleasant].”
It means asking the right questions about what the customer needs and figuring out how to make it work, she said.
It can be a stressful process and it’s a big investment, she added.
The options can be overwhelming. The store offers more than flooring.
“There’s tile, carpet, wood, laminate, vinyl, countertops,” she said. “We do area rugs, we do window treatments, so there’s definitely a lot to learn.”
Within those there are different brands, levels of wear and levels of comfort, she said.
Brown’s partial to carpet. It’s soft and warm, she said. She likes Innovia brand. It’s made with recycled material.
Wood flooring tends to be popular on the coast, Brown said. It never goes out of style.
“More often people want the look of wood, but they want really durable,” she added.
She suggests luxury vinyl tile in that case. It’s durable and comes in a variety of styles including wood grain.
Softer carpet that stands up to damp weather and sand tracked in from the beach is also popular.
“There’s a lot of different elements that go into picking the right product for the person,” she said.
She has resources in the store with Randall and Deborah Lee and her co-workers when she has questions. She can also go online at Flooring America.
“I haven’t found a question that hasn’t been answered.”