J & S Appliance and Home Furniture
Brian Tucker, general manager
529 Marlin Ave, Warrenton, OR 97146
How long have you worked at J&S?
How did you get you start?
“I graduated college and came up here for the summer, in between graduate school, and just never left.
Can you tell me about the products or services you offer?
“We service and sell appliances. We also sell mattresses and home furnishings.”
What accounts for a majority of business?
“It’s about 40% appliances, 40% furniture and 20% service.”
What would you estimate is the volume?
“We do about $1 million in appliances, $1 million in furniture and $500,000 in service every year.”
Is it changing?
“The ratio hasn’t really changed, just the volume.”
What in particular are you doing more of?
“Everything. As the area has grown, the volume has gone up.”
Have consumer tastes/demands changed?
“Not in the last couple of years, it’s been pretty stable. We haven’t seen a lot of change in terms of taste in furniture.”
What are people usually seeking when the come in?
“Motion furniture, a lot of lift chairs and a lot of double reclining sofas and love seats. They’ve been our best sellers.”
What are the benefits of those?
“A lot of people get the power version, and that way they don’t have to worry about using the handle. With a lot of older people in the county, it’s just beneficial for them not to have to use their arms and legs to recline.
What are some of latest products?
“They’ve come out with voice command in some of the furniture now. It’s a new product that’s been out less than a year. They’re just coming out with adjustable lumbar as well, so they have adjustable headrest, lumbar and recline all in one now.”
How do chairs today compare to 10 or 15 years ago?
“Most all of them now with power have a USB port, so charge your phone or iPad. A lot now are coming with extra storage in the arms. Then there’s adjustable headrest and lumbar. It’s almost like they’re a car seat now in terms of how adjustable they are.”
What things should people consider or be mindful when looking to purchasing a chair?
“That it fits you correctly. If it’s not comfortable there’s no point in buying it. It has to fit you correctly.”
What should people be wary of when buying furniture online?
“Buying furniture online is a crapshoot. You can’t tell the scale or how firm it is. I think that’s why we’re thriving in this economy even as it is, where everyone is buying everything online. It’s one of those things where people might do it once (buy furniture online) but then they see it’s not what they want. The brick and mortar stores are still there and have the product in the store, so you know what’s going to fit you and what kind of comfort is it.”
What impact has the covid-19 pandemic had on the business?
“For the first month it was like a ghost town. I didn’t sell one piece of furniture. It hurt us for about a month. But once those stimulus checks started rolling in and we started opening up, we had sales explode. Right now, with the supply chain as weak as it is, we’ve had a lot of difficulty getting freezers, washers and refrigerators, those have been a real challenge.”